We're seeking a creative problem-solver to join our team and play a vital role in creating happy customers. This position is both challenging and rewarding, demanding a "get-it-done" attitude and a laser focus on customer satisfaction.
- Collaborate closely with multiple departments to ensure seamless service delivery.
- Think beyond conventional methods to identify effective solutions for customer challenges.
- Proactively communicate updates to customers and ensure timely, high-satisfaction ticket closures.
- Be part of a dynamic, growth-oriented work culture.
- Receive a competitive benefits package and supportive work environment.
- Access professional development opportunities and avenues for career advancement.
- Work alongside experienced and accomplished leaders who encourage learning and growth.
Responsibilities
- Technical Issue Troubleshooting
- Ticket Management- Track & Managing Service Tickets
- Resolve customer issues with software, hardware, and networking
- Utilize remote access tools to diagnose and resolve system issues
- Prioritize and categorize tickets by severity
Must Have
- Bachelor Degree or Higher
- Customer Centric
- Hands on Experience in Teamviewer & AnyDesk
- Speak - English, Hindi is must
- Fast Learner & Energetic
- 2 years+ Experience in Technical support
Nice to have
- Experience in MIS
- Exposure to CRM or Ticketing
- Additional languages
- Exposure to hardware diagnostics
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use.
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge & help customers achieve success.
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, and much more.
Entitled to perks like - Cellphone reimbursement, leave benefits, health insurance with cashless treatment, Provident fund, and much more.
Perks
A full-time position
Attractive salary package.
Trainings
Constant training on skills, attitude and preparedness for next level
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Breakfast, Coffee and
snacks provided.
